Lead Customer Success Professional

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $167,000
Job Description

We are seeking a skilled Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building long-term relationships with key customers and ensuring they realize the full value of our Open Source Infrastructure solutions.

Key Responsibilities:
  • Become a trusted advisor to our customers, developing and maintaining strong relationships.
  • Develop and execute customer success plans to drive business growth and adoption.
  • Translate customer strategy into effective use of our solutions, including SUSE, NeuVector, and Rancher products.
  • Guide customers through the discovery process of our Open Source Infrastructure solutions, covering business and technical domains.
  • Ensure smooth onboarding and provide strategic guidance on maximizing solution adoption.
  • Collaborate with cross-functional teams to foster customer relationships.
  • Work closely with sales teams to identify growth opportunities, including cross-sell and upsell.
  • Support services teams to ensure successful implementation and troubleshooting.
  • Drive customer satisfaction and product adoption, impacting metrics like Net Promoter Score (NPS).
  • Proactively monitor customer health to gather real-time business insights.
  • Schedule and lead quarterly business reviews to assess progress with customers and sales.
  • Manage subscription renewals, drive upsell opportunities, and reduce customer churn.
Requirements:
  • Strong customer relationship management skills.
  • Ability to develop and execute customer success plans.
  • Knowledge of our Open Source Infrastructure solutions, including SUSE, NeuVector, and Rancher products.
  • Excellent communication and collaboration skills.
  • Experience working in a fast-paced environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • Competitive compensation and benefits package.

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