Customer Success Lead

5 days ago

Sydney, New South Wales, Australia Audience Republic Full time $90,000 - $120,000 per year

About Audience Republic

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.

What You'll Do

As the Customer Success Lead, you'll manage a high-performing team of 2x Customer Success Managers and 1 Customer Support Representative, while also owning a portfolio of customers across Australia & New Zealand. You'll work with venues, festivals, concert promoters, and artists to maximize impact, ensure seamless onboarding, and deepen long-term relationships. Your mission: drive retention, revenue growth, and product adoption - helping our customers get the most out of Audience Republic.

Your key responsibilities include:

  • Lead & Inspire the Team – Coach, mentor, and develop your team to consistently deliver exceptional results.
  • Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
  • Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
  • Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
  • Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
  • Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.

Who You Are

We're looking for someone who is:

  • Experienced in SaaS Customer Success – At least 3+ years in a Customer Success role within a SaaS company.
  • Startup-Proven – Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
  • Ownership-Driven – Takes full responsibility for managing their book of business like an entrepreneur.
  • Industry Knowledge (Nice to Have) – Experience in the music or events industry is a plus but not required.

How We Work

These aren't just values—we live by them:

  • #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
  • #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
  • #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
  • #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.

  • Customer Success Lead

    2 days ago

    Sydney, New South Wales, Australia Audience Republic Full time

    OverviewAudience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.Customer Success Lead role: As the Customer Success Lead, you'll manage a...

  • Customer Success Lead

    2 days ago

    Sydney, New South Wales, Australia Audience Republic Full time

    OverviewAudience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.Customer Success Lead role: As the Customer Success Lead, you'll manage a...

  • Customer Success Lead

    2 days ago

    Sydney, New South Wales, Australia Audience Republic Full time

    Join to apply for the Customer Success Lead role at Audience Republic2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Success Lead role at Audience RepublicGet AI-powered advice on this job and more exclusive features.About Audience RepublicAudience Republic is an all-in-one CRM and marketing platform built for events and venues. We...

  • Customer Success Lead

    1 day ago

    Sydney, New South Wales, Australia beBeeStrategic Full time $80,000 - $120,000

    Job OverviewThe Strategic Account Manager role involves establishing and nurturing long-term relationships with government customers to drive growth. This includes developing account strategies, identifying opportunities, and ensuring solutions meet evolving customer needs.This position is responsible for leading a team of account managers, fostering...

  • Customer Success Lead

    2 days ago

    Sydney, New South Wales, Australia Audience Republic Full time

    Join to apply for the Customer Success Lead role at Audience Republic.About Audience RepublicAudience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and...

  • Customer Success Lead

    2 days ago

    Sydney, New South Wales, Australia Audience Republic Full time

    Join to apply for the Customer Success Lead role at Audience Republic.About Audience RepublicAudience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and...

  • Enterprise Customer Success Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $130,000 - $175,000

    Job OverviewA successful Enterprise Customer Success Lead will oversee the post-sales stages of onboarding, adoption, and growth with enterprise customers using Autodesk solutions in the ANZ ASEAN region.This role will involve developing and measuring a team's skills in having outcome- and value-based engagements with customers. The leader will drive and...

  • Leading Customer Success Professional

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $80,000

    Drive Customer SuccessWe are seeking an experienced leader to drive customer success in our organization. This role involves developing and executing strategies to ensure customer adoption and value realization.Key Responsibilities:Develop and execute customer success plans, engagement strategies, and impactful frameworks.Coordinate customer interactions,...

  • Customer Success Team Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $90,000

    Job DescriptionWe are seeking a skilled and experienced team leader to join our retail operations. As Customer Success Team Lead, you will play a vital role in driving sales growth, developing your team, and delivering exceptional customer experiences.Key ResponsibilitiesLead a dynamic team of retail professionals to achieve sales targets and provide...

  • Lead Customer Success Professional

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $167,000

    Job DescriptionWe are seeking a skilled Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building long-term relationships with key customers and ensuring they realize the full value of our Open Source Infrastructure solutions.Key Responsibilities:Become a trusted advisor to our customers, developing and maintaining...