Luxury Hotel Operations Manager

2 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time
Hotel Management OpportunitiesJob Description:

We are seeking a highly motivated and experienced individual to lead our Front Office team in delivering exceptional guest experiences. As a key member of our hotel management team, you will be responsible for driving the success of our operations by creating a positive and productive work environment, mentoring and developing your team, and ensuring that our guests receive the highest level of service and satisfaction.

The successful candidate will have a proven track record of leading high-performing teams, excellent communication and interpersonal skills, and the ability to maintain composure under pressure. You will also possess strong problem-solving skills, with a keen eye for detail and a passion for delivering results.

Key Responsibilities:
  • Lead, mentor, and engage the Front Office team to create a positive and productive work environment.
  • Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
  • Mentor and develop your team to ensure their growth and success.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Provide regular coaching and constructive feedback to support individual and team development.
  • Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
  • Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
  • Implement training and development initiatives that empower your team to exceed expectations.
Requirements:
  • Proven experience as a Front Office Manager in a luxury hotel environment.
  • A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
  • A calm and composed presence under pressure, with excellent problem-solving skills.
  • Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
  • Strong organisational and time-management abilities to manage competing priorities.
Benefits:
  • Great benefits – worldwide discounts on accommodation and food & beverage from day one.
  • Chadstone Shopping Centre team discounts.
  • Free nights' accommodation on your work anniversary.
  • Discounted health insurance and a free, confidential Employee Assistance Program.
  • A vibrant, supportive team culture in one of Melbourne's most iconic luxury hotels.
  • Easy location – avoid the CBD commute and work close to home in the city's south-east.
  • Access to award-winning training, development, and genuine career growth opportunities.

Apply now to join our dynamic team and take the first step towards an exciting and rewarding career in hospitality.

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