
Technical Instrumentation Specialist
2 days ago
We are seeking a skilled professional to fill the role of Customer Service Engineer.
This is a key customer-facing position where you will serve customers located in Australia, providing installations, troubleshooting, repair, and maintenance of complex scientific and analytical instrumentation.
Key Responsibilities:- Perform repairs and maintenance on complex scientific and analytical instrumentation
- Install equipment from delivery to sign-off
- Diagnose and support remotely
- Keep customers informed and personnel updated on any open issues
- Educated in a relevant subject such as Electronic/Electrical Engineering, Advanced Diploma and above
- At least 2 years of experience in customer support or technical support
- Experience in precision mechanics
- Excellent customer relationship skills
- Good technical hands-on skills and ability to work with tools
- Able and willing to travel across Australasia for 50% - 60% of working time
- Problem-solving ability
- Sound decision-making under stressful conditions
- Politeness and diplomacy
- Organizational and planning skills
- Initiative and teamwork ability
- Ability to work independently and as part of a team
- Passion for customer service
- XRF or XRD background an asset
- National radiation safety license beneficial
- Experience with other analytical equipment advantageous
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