Operations Director

2 weeks ago

Melbourne, Victoria, Australia beBeeHospitality Full time $120,000 - $160,000
Operations Director Role

We are seeking an experienced Operations Director to lead our front office and food and beverage departments. As a key member of our leadership team, you will be responsible for overseeing the smooth operation of these areas, ensuring that all guests receive a seamless and high-quality experience.

Key Responsibilities:
  • Leadership and Team Management:
  • Lead by example and motivate the Front Office and Food & Beverage teams to deliver consistently high standards of service
  • Operational Oversight:
  • Responsible for meeting or exceeding planned objectives for revenue and profit, monitoring departmental budgets, controlling costs, and contributing to revenue generation through upselling and efficient resource use
  • Guest Experience:
  • Ensure a seamless and exceptional guest journey from arrival to departure, including dining and service touchpoints, monitor and improve guest satisfaction levels through effective management and problem-solving
  • Training and Development:
  • Support the recruitment, onboarding, training, and ongoing development of team members to build capability and performance
  • Service Standards:
  • Implement and maintain brand and service standards across both departments, addressing service issues promptly and professionally
  • Health and Safety Compliance:
  • Ensure all operations comply with health, safety, and hygiene regulations and company policies
  • Collaboration:
  • Work closely with other department heads and senior management to support wider hotel goals and initiatives

About You:

We are looking for someone who is a confident and experienced hospitality professional with a strong operational background, particularly across Front Office and Food & Beverage. You should have a natural ability to lead, coach, and inspire others, understanding the importance of balancing service delivery, employee engagement, and business outcomes.

Required Skills and Qualifications:

  • Proven experience in a senior hotel operations role (ideally with Front Office and/or F&B oversight)
  • Strong leadership, interpersonal, and team development skills
  • A genuine passion for hospitality and guest service excellence
  • Sound understanding of hotel systems (e.g., RMS, Opera, or similar)
  • Ability to manage competing priorities in a fast-paced environment
  • Knowledge of budgets, rostering, and labour cost control an advantage
  • First Aid and RSA certifications (or willingness to obtain)
  • Flexibility to work across a 7-day roster including weekends, evenings, and public holidays
  • Full and unrestricted Australian working rights

Benefits:

  • Discounted meals and non-alcoholic beverages
  • Supplied meals during allocated rostered shifts
  • Complimentary dry cleaning allowance
  • Career growth opportunities
  • Onsite parking

How to Apply:

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for this opportunity. Only shortlisted candidates will be contacted for an interview.

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