Leadership Opportunity in Customer Service
1 day ago
RAC WA is a purpose-led member organisation that strives to create greater value for its members and deliver on its purpose to be 'The driving force for a better WA.'
As a Team Manager in our Member Service Center, you will lead a dedicated team of consultants showcasing the value and benefits of RAC products and services to members via face-to-face and over-the-phone interactions.
Key Responsibilities- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets.
- Provide ongoing coaching and mentoring to support career development.
- Address member concerns promptly and effectively to ensure a positive resolution.
- Monitor day-to-day operations to ensure execution of strategies and initiatives.
- A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment.
- Strong leadership and interpersonal skills with the ability to motivate and develop team members.
- Experience in working to & achieving KPI's/ targets.
- Creating a cohesive and collaborative work environment.
- Excellent communication skills with the ability to listen & relate well to others.
- Ability to demonstrate empathy and resilience in difficult situations.
- Strong computer literacy and ability to use many applications at once whilst having engaging conversations.
- A secure full-time, permanent position working within your local community.
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Professional career development & ongoing training.
- Generous discounts on home, contents & car insurance, plus free roadside assistance.
- Member benefits & opportunity to join a very active Social Club.
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Customer Service Leadership Opportunity in Perth
3 weeks ago
Perth, Western Australia RAC of WA Full timeRAC of WA is seeking an experienced Customer Service Manager to lead our Member Service Center team. As a seasoned professional, you will inspire and motivate a dedicated team of consultants to showcase the value and benefits of RAC products and services.About the RoleThis full-time, permanent position offers a competitive salary of $80,000 - $110,000 per...
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Perth, Western Australia RAC WA Full timeAbout the RoleWe are seeking a seasoned customer service professional with management experience to lead our dedicated team of frontline sales and service consultants.Key ResponsibilitiesLead and inspire a team of customer service and sales professionals to achieve individual and collective targets.Provide ongoing coaching and mentoring to support career...
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Perth, Western Australia RAC WA Full timeWith a strong presence in Western Australia, RAC is a well-established and respected brand, serving a large membership base. Our commitment to delivering exceptional value to our members drives our mission to be the leading force for a better WA.Your RoleThe Team Manager position within our Member Service Center presents an exciting opportunity to lead a...
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Leadership Role
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