Leadership Opportunity in Customer Service

1 day ago


Perth, Western Australia RAC WA Full time

RAC WA is a purpose-led member organisation that strives to create greater value for its members and deliver on its purpose to be 'The driving force for a better WA.'

As a Team Manager in our Member Service Center, you will lead a dedicated team of consultants showcasing the value and benefits of RAC products and services to members via face-to-face and over-the-phone interactions.

Key Responsibilities
  • Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets.
  • Provide ongoing coaching and mentoring to support career development.
  • Address member concerns promptly and effectively to ensure a positive resolution.
  • Monitor day-to-day operations to ensure execution of strategies and initiatives.
What We Are Looking For
  • A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment.
  • Strong leadership and interpersonal skills with the ability to motivate and develop team members.
  • Experience in working to & achieving KPI's/ targets.
  • Creating a cohesive and collaborative work environment.
  • Excellent communication skills with the ability to listen & relate well to others.
  • Ability to demonstrate empathy and resilience in difficult situations.
  • Strong computer literacy and ability to use many applications at once whilst having engaging conversations.
What We Offer
  • A secure full-time, permanent position working within your local community.
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
  • An inclusive & supportive environment, enabling all abilities to strive for success.
  • Professional career development & ongoing training.
  • Generous discounts on home, contents & car insurance, plus free roadside assistance.
  • Member benefits & opportunity to join a very active Social Club.


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