Customer Service Leadership Opportunity in Perth
1 month ago
RAC of WA is seeking an experienced Customer Service Manager to lead our Member Service Center team. As a seasoned professional, you will inspire and motivate a dedicated team of consultants to showcase the value and benefits of RAC products and services.
About the RoleThis full-time, permanent position offers a competitive salary of $80,000 - $110,000 per annum, depending on experience. You will be based in West Perth or Joondalup and work Monday to Friday with occasional Saturdays required.
As a key member of our team, you will:
- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
- Provide ongoing coaching and mentoring to support career development
- Address member concerns promptly and effectively to ensure a positive resolution
- Monitor day-to-day operations to ensure execution of strategies and initiatives
RAC of WA is one of WA's most iconic and trusted brands, with over 1.3 million members. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA.'
What We're Looking ForWe require a seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment. Strong leadership and interpersonal skills, along with excellent communication skills, are essential. Experience in working to KPIs/targets and creating a cohesive and collaborative work environment are also highly valued.
BenefitsAs a member-based organisation, we offer a range of benefits, including:
- Free Roadside Assistance and discounts on RAC products and services
- Genuine career development pathways, supported by ongoing training and mentorship
- An inclusive & supportive environment, enabling all abilities to strive for success
- Professional career development & ongoing training
RAC of WA is committed to providing our employees with a positive and rewarding work environment. We offer a secure and stable career path, with opportunities for advancement and growth. If you're passionate about delivering exceptional customer service and leading a high-performing team, we want to hear from you
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