Medical Customer Support Specialist

1 week ago


Toongabbie, Australia Healthcare Professionals Group Full time

About the Role

We are seeking a highly skilled and experienced Medical Customer Support Specialist to join our team in Western Sydney. As a key member of our customer service team, you will play a vital role in providing exceptional support to patients and stakeholders.

Key Responsibilities:

  • Acknowledge patient orders via email and phone
  • Build rapport with patients and stakeholders
  • Process credits and returns
  • Liaise with the order processing team and technical support team
  • Problem solve to ensure successful patient outcomes
  • Provide product knowledge
  • Report on fulfilment and stock availability for customers and commercial teams
  • Liaise with medical practitioners and other stakeholders responsible for patient care

Requirements:

  • Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
  • High emotional maturity, and ability to build trust and rapport with customers
  • ERP order processing experience is highly desirable in JDE
  • Strong attention to detail and multi-tasking ability
  • Clear and concise communication skills
  • Ability to problem solve

What We Offer:

  • $36 per hour + Super
  • Large campus with on-site gym, cafe, and parking
  • Supportive team, ongoing training, and development
  • Temporary casual contract until March 2025

About Our Company

Our client, a well-renowned global healthcare manufacturing company, is committed to enhancing patients' lives by supplying vital healthcare medical devices and lifesaving medication. With a strong presence in Western Sydney, we offer a dynamic and passionate work environment that values employee retention.



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