Medical Customer Support Specialist
1 week ago
About the Role
We are seeking a highly skilled and experienced Medical Customer Support Specialist to join our team in Western Sydney. As a key member of our customer service team, you will play a vital role in providing exceptional support to patients and stakeholders.
Key Responsibilities:
- Acknowledge patient orders via email and phone
- Build rapport with patients and stakeholders
- Process credits and returns
- Liaise with the order processing team and technical support team
- Problem solve to ensure successful patient outcomes
- Provide product knowledge
- Report on fulfilment and stock availability for customers and commercial teams
- Liaise with medical practitioners and other stakeholders responsible for patient care
Requirements:
- Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
- High emotional maturity, and ability to build trust and rapport with customers
- ERP order processing experience is highly desirable in JDE
- Strong attention to detail and multi-tasking ability
- Clear and concise communication skills
- Ability to problem solve
What We Offer:
- $36 per hour + Super
- Large campus with on-site gym, cafe, and parking
- Supportive team, ongoing training, and development
- Temporary casual contract until March 2025
About Our Company
Our client, a well-renowned global healthcare manufacturing company, is committed to enhancing patients' lives by supplying vital healthcare medical devices and lifesaving medication. With a strong presence in Western Sydney, we offer a dynamic and passionate work environment that values employee retention.
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