Healthcare Support Specialist
2 weeks ago
About the Role
We are seeking a skilled Healthcare Support Specialist to join our dynamic customer service team. This is an exciting opportunity to provide exceptional support to patients and stakeholders in a fast-paced environment.
Key Responsibilities:
- Acknowledge patient orders via email and phone, ensuring timely communication and resolution of queries.
- Built rapport with patients and stakeholders, fostering trust and understanding through effective communication.
- Process credits and returns, maintaining accurate records and resolving any discrepancies.
- Liaise with the order processing team and technical support team, ensuring seamless coordination and problem-solving.
- Provide product knowledge, answering questions and addressing concerns from patients and stakeholders.
- Report on fulfillment and stock availability for customers and commercial teams, informing business decisions and driving growth.
- Liaise with medical practitioners and other stakeholders responsible for patient care, ensuring collaborative and supportive relationships.
Requirements:
- Customer service experience in pharmaceuticals, FMCG, or healthcare organizations, with a strong understanding of patient needs and expectations.
- High emotional maturity, with the ability to build trust and rapport with customers, even in challenging situations.
- ERP order processing experience in JDE is highly desirable, but not essential.
- Strong attention to detail, with the ability to multitask and manage competing priorities.
- Clear and concise communication skills, both written and verbal.
- Ability to problem-solve, think critically, and adapt to changing circumstances.
About the Company
Our client is a leading global healthcare manufacturing company, dedicated to enhancing patient lives through vital healthcare medical devices and lifesaving medication. Our campus provides a supportive and dynamic work environment, with opportunities for growth and development.
Location: Western Sydney, NSW 2146
Salary: $36 per hour + Super
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