Healthcare Support Specialist

2 weeks ago


Toongabbie, Australia Healthcare Professionals Group Full time

About the Role

We are seeking a skilled Healthcare Support Specialist to join our dynamic customer service team. This is an exciting opportunity to provide exceptional support to patients and stakeholders in a fast-paced environment.

Key Responsibilities:

  • Acknowledge patient orders via email and phone, ensuring timely communication and resolution of queries.
  • Built rapport with patients and stakeholders, fostering trust and understanding through effective communication.
  • Process credits and returns, maintaining accurate records and resolving any discrepancies.
  • Liaise with the order processing team and technical support team, ensuring seamless coordination and problem-solving.
  • Provide product knowledge, answering questions and addressing concerns from patients and stakeholders.
  • Report on fulfillment and stock availability for customers and commercial teams, informing business decisions and driving growth.
  • Liaise with medical practitioners and other stakeholders responsible for patient care, ensuring collaborative and supportive relationships.

Requirements:

  • Customer service experience in pharmaceuticals, FMCG, or healthcare organizations, with a strong understanding of patient needs and expectations.
  • High emotional maturity, with the ability to build trust and rapport with customers, even in challenging situations.
  • ERP order processing experience in JDE is highly desirable, but not essential.
  • Strong attention to detail, with the ability to multitask and manage competing priorities.
  • Clear and concise communication skills, both written and verbal.
  • Ability to problem-solve, think critically, and adapt to changing circumstances.

About the Company

Our client is a leading global healthcare manufacturing company, dedicated to enhancing patient lives through vital healthcare medical devices and lifesaving medication. Our campus provides a supportive and dynamic work environment, with opportunities for growth and development.

Location: Western Sydney, NSW 2146

Salary: $36 per hour + Super



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