EUC Desktop Support Specialist

2 weeks ago


Old Toongabbie, New South Wales, Australia Iron Systems Full time

Job Summary

At Iron Systems, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop devices, including hardware, software, and connectivity issues.

Key Responsibilities

  • Manage desktop devices incidents through to resolution
  • Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle
  • Analyse Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation
  • Ensure that each desktop device is installed with the appropriate desktop image
  • Manage desktop devices incidents through to resolution

Requirements

  • Knowledge and experience on Windows 7 OS
  • Good to have – knowledge in AD and smart hands and feet support
  • Good to have – knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool – ex – Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook


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