EUC Desktop Support Specialist
2 weeks ago
Job Summary
At Iron Systems, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop devices, including hardware, software, and connectivity issues.
Key Responsibilities
- Manage desktop devices incidents through to resolution
- Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle
- Analyse Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation
- Ensure that each desktop device is installed with the appropriate desktop image
- Manage desktop devices incidents through to resolution
Requirements
- Knowledge and experience on Windows 7 OS
- Good to have – knowledge in AD and smart hands and feet support
- Good to have – knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool – ex – Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook
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