Customer Service Liaison for Pharmaceutical Healthcare
2 weeks ago
Company Overview
Our client is a leading global healthcare manufacturing company with a large presence in the industry. They are responsible for enhancing patients' lives by supplying vital healthcare medical devices and lifesaving medication.
About the Opportunity
We are seeking an experienced Customer Service Representative to join our dynamic team. As a Customer Service Liaison, you will play a crucial role in providing exceptional customer service, acknowledging patients' orders via email and phone, and building rapport with patients and stakeholders.
Duties and Responsibilities
- Acknowledge patients' orders via email and phone
- Build rapport with patients and stakeholders
- Process credits and returns
- Liaise with the order processing team and technical support team
- Problem solve to ensure successful patient outcomes
- Report on fulfilment and stock availability for customers and commercial teams
- Liaise with medical practitioners and other stakeholders responsible for patient care
Requirements
- Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
- High emotional maturity, and ability to build trust and rapport with customers
- ERP order processing experience is highly desirable
- Strong attention to detail and multi-tasking ability
- Clear and concise communication skills
- Ability to problem solve
Benefits
- Leading Pharmaceutical organisation with a large global presence
- Recognised as an award-winning employer of choice
- Large campus with on-site gym, cafe, and parking
- Supportive team, ongoing training, and development
- Temporary casual contract until March 2025
- $36 per hour + Super
How to Apply
Please contact Kelly-Ann Pedersen, Recruitment Consultant at Healthcare Professionals Group for a confidential discussion.
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