Customer Service Ambassador
2 hours ago
About the Company
Healthcare Professionals Group is a leading recruitment agency specializing in healthcare and pharmaceutical placements. Our team of experts partners with top organizations to deliver exceptional talent and support their growth.
The Role
We are seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member, you will be responsible for providing exceptional customer service, processing orders, and building strong relationships with patients and stakeholders. Your excellent communication skills, attention to detail, and problem-solving abilities will drive successful patient outcomes.
Key Responsibilities:
- Acknowledge patients' orders via email and phone
- Build rapport with patients and stakeholders
- Process credits and returns
- Liaise with the order processing team and technical support team
- Problem solve to ensure successful patient outcomes
- Report on fulfillment and stock availability for customers and commercial teams
- Liaise with medical practitioners and other stakeholders responsible for patient care
Requirements:
- Customer Service experience in Pharmaceutical/FMCG/Healthcare organization
- High emotional maturity, ability to build trust and rapport with customers
- ERP order processing experience in JDE (highly desirable)
- Strong attention to detail and multi-tasking ability
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