Customer Service Ambassador

2 hours ago


Toongabbie, Australia Healthcare Professionals Group Full time

About the Company


Healthcare Professionals Group is a leading recruitment agency specializing in healthcare and pharmaceutical placements. Our team of experts partners with top organizations to deliver exceptional talent and support their growth.



The Role


We are seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member, you will be responsible for providing exceptional customer service, processing orders, and building strong relationships with patients and stakeholders. Your excellent communication skills, attention to detail, and problem-solving abilities will drive successful patient outcomes.



Key Responsibilities:



  • Acknowledge patients' orders via email and phone
  • Build rapport with patients and stakeholders
  • Process credits and returns
  • Liaise with the order processing team and technical support team
  • Problem solve to ensure successful patient outcomes
  • Report on fulfillment and stock availability for customers and commercial teams
  • Liaise with medical practitioners and other stakeholders responsible for patient care


Requirements:



  • Customer Service experience in Pharmaceutical/FMCG/Healthcare organization
  • High emotional maturity, ability to build trust and rapport with customers
  • ERP order processing experience in JDE (highly desirable)
  • Strong attention to detail and multi-tasking ability


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