Customer Service Specialist

6 months ago

Old Toongabbie, Australia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**The Role**:Customer Service Specialist/ Order Processing Technician**

A great opportunity has become available for a **Full Time, Permanent **position to join the ANZ Compounding Operations team based at **our Old Toongabbie site**, reporting to the Compounding Team Leader.

The primary focus of this role will be to ensure accurate and timely processing of documentation in conjunction with customer service to meet the needs of both internal and external customers of the pharmacy.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

We are proud to be recognised among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages

**The Role -Customer Service Specialist/ Order Processing Technician**

Reporting to the Compounding Team Leader, we have an exciting opportunity for an **Customer Service Specialist/ Order Processing Technician** to join our Toongabbie team. The primary focus of this role is to provide training for employees on competencies required for their position. You will be potentially required to have flexibility within the hours of 7:00 am - 6:00 pm, Monday to Friday, depending on business needs.

**In addition to your production responsibilities, this role involves helping the Customer Service Coordinator with other duties as required.**

Key Responsibilities:

- Enter and review orders accurately and in a timely manner. Check orders for completeness - legibility/ patient details/drugs/diluents/delivery details etcs. Clarifying details with customer/ Technical specialist if any aspects of the order are unclear.
- Schedule orders are required.
- Timely receipt of orders confirming expected delivery date and time
- Liaising regularly with pharmacy production specialists. Team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders.
- Complying with regulatory requirements of GDP, GMP and EH&S.
- Working with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity.
- Assist in capturing customer complaint reports regarding delivery and service issues.
- Dealing with product complaints and adverse event reports
- Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases.
- Assist in the provision of support in the areas of customer service, processing of monthly reports.
- Flexibility with working different shifts, weekends and varying Public holidays per state to ensure patient care across all states.
- Perform other duties as directed by Management

Knowledge, Skills and Experience
- Excellent attendance and punctuality records and no outstanding performance issues
- Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs
- Willing and motivated attitude with team members
- Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc.
- Must be a

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