Enhancing Client Experiences
1 week ago
The key objective of this role is to deliver exceptional client experience in our Home and Community Care services.
- Key Responsibilities:
- Respond to valued clients’ phone calls, assisting with inquiries and resolving issues as needed.
- Record client incidents and complaints, providing support to our Community Workers through answering calls on our staff line.
- Follow established processes for each client/staff interaction and resolve issues to ensure client satisfaction and safety of our community workers.
Requirements:
- Proven experience in Aged Care Services or general customer service/administration.
- Ability to identify issues, assist in solving them and adapt to changing circumstances.
- Strong planning and organisation skills with a high attention to detail.
- A passion to deliver an exceptional client experience.
- Extensive administration skills including data entry & documentation, handling incidents & complaints, email & phone management.
- Strong verbal and active listening skills.
- An empathetic approach with the ability to make complexity simple.
- Digital literacy with PC based applications (Word, Excel, Email, Internet, database).
Benefits:
- Opportunity to work with a diverse range of clients and community workers.
- Development opportunities to enhance your administration and customer service skills.
Join us if you have a genuine interest in delivering a high standard of client experience and possess excellent communication and interpersonal skills.
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