Head of Service Delivery

2 days ago

Melbourne, Victoria, Australia Six Degrees Executive Full time

About the Company:

Six Degrees Executive is proud to partner with a leading private organisation renowned for its exceptional reputation in customer centricity and commitment to growth. With a rich history of designing, manufacturing, and distributing cutting-edge technology and equipment, this business has established itself as a trusted partner to major food and beverage manufacturers in Australia.

About the Role:

We are seeking an experienced professional to join our client's senior leadership team as the Head of Service. Reporting directly to the newly appointed CEO, this critical role will empower the successful candidate to design and establish a best-in-class service department. The goal is to develop a profit centre that contributes significantly to the organisation's overall revenue within the next three to five years.

Key Responsibilities:

  • Develop and execute a strategy to create a best practice service and maintenance business unit, designed to improve customer experience and drive revenue growth.
  • Develop a strategic roadmap for winning new service contracts across existing customers and targeting new business opportunities.
  • Educate and train the existing project sales team to fully understand service solutions and sell them as part of the overall solution.
  • Implement systems, processes, and a scalable service platform to enable effective workflow management.

Requirements:

  • Ideal candidate will be degree qualified in engineering or a related field and have experience working in a business where service is a key revenue stream.
  • Proven track record of commercial growth, with evidence of building and growing best-in-class service departments and revenue streams.
  • Experience in taking an organisation on a journey from a reactive to proactive maintenance service model.
  • Negotiation and contract management skills, with the ability to drive mutually beneficial commercial outcomes.
  • Financial and commercial acumen, with a deep understanding of the numbers and commercial impacts of decisions.
  • A results-focused leader who is comfortable flexing between strategic and tactical initiatives, with hands-on business development experience.

What We Offer:

  • A well-positioned business at a time of investment and growth for the future.
  • A newly appointed CEO with fresh eyes and new ideas.
  • The opportunity to help shape the future of this organisation.
  • The full backing of the CEO and wider leadership team to make this role your own.
  • A highly attractive base package, with a focus on growth objectives.

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