Head of Service Delivery
4 weeks ago
Michael Page Australia is seeking a highly skilled and experienced Head of Service to join their team. As a key member of the organization, you will be responsible for leading the Service Team to ensure their ongoing performance meets the objectives of the organization.
Key Responsibilities- Provide strategic leadership and guidance to the Service Team to ensure their ongoing performance meets the objectives of the organization.
- Process an ability to lead, nurture, and develop a team of true professionals, while also maintaining an existing client base.
- Offer exceptional interpersonal, management, and relationship-building skills, underpinned by keen business sense and commercial acumen.
- Establish service schedules and budgets, ensuring conformity with specifications and plans, and with laws, regulations, and safety standards.
- Ensure service standards of quality, cost, safety, timeliness, and performance are observed.
- Liaise with the marketing department and other managers regarding service growth plans to ensure plans are in-line with the overall strategy of the company.
- Maintain the standards of service of highly technical products.
- Attend and participate in management meetings.
- Key Performance Indicators (KPI) Achieving service sales targets monthly, ensuring the department is always profitable.
- Managing key customer relationships while maintaining and fostering growth.
- Prepare accurate estimate worksheets, presentations, quotations, and contracts for customers.
- Tertiary qualifications in service management, engineering, or equivalent.
- Minimum of 5-7 years' experience in an appropriate environment.
- Knowledge of current market trends and best practices.
- Experience with SAP CRM or other database CRM systems.
- Computer literate in Microsoft Office products; Word, PowerPoint, and Excel.
An excellent opportunity to have autonomy and impact on a global market leader in their industries served.
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Head of Service Delivery
3 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full time{"title": "Head of Service Delivery", "description": "About the RoleWe are seeking a highly skilled and experienced Head of Service Delivery to join our team at Six Degrees Executive. As a key member of our senior leadership team, you will be responsible for designing and establishing a best-in-class service department that drives significant revenue growth...
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Head of Service Delivery and Strategy
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Melbourne, Victoria, Australia Michael Page Full timeAbout the RoleWe are seeking a highly experienced Head of Service Qualification and Delivery to join our team at Michael Page. As a key member of our organization, you will be responsible for leading the development and implementation of our service strategy, objectives, policies, and operational plans.Key ResponsibilitiesReview service requests to determine...
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1 week ago
Melbourne, Victoria, Australia Michael Page Full timeAbout Our ClientMichael Page is partnering with a top-tier entity in Abu Dhabi to find a seasoned professional to lead their service delivery and qualification efforts.Job DescriptionWe are seeking a highly experienced Head of Service Qualification and Delivery to join our client's team. In this role, you will be responsible for leading the development and...
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Melbourne, Victoria, Australia Michael Page Full timeAbout the RoleWe are seeking a highly experienced Head of Service Qualification and Delivery to join our team at Michael Page. As a key member of our organization, you will be responsible for leading the development and implementation of our service strategy, objectives, policies, and operational plans.Key ResponsibilitiesService Request Review and...
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Melbourne, Victoria, Australia Michael Page Full timeJob DescriptionMichael Page is seeking a highly experienced Head of Service Qualification and Delivery to join our team in Abu Dhabi.The ideal candidate will have a strong background in service delivery and qualification, with experience in complex organisational settings.Key Responsibilities:Develop and implement the unit's strategy, objectives, policies,...
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Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the CompanySix Degrees Executive is proud to partner with a leading private organisation that has a rich history of designing, manufacturing, installing, and distributing cutting-edge technology and equipment to major food and beverage manufacturers in Australia. With a strong reputation for customer-centricity and a loyal blue-chip customer base, this...
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Head of Service Delivery
1 day ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the Company:Six Degrees Executive is proud to partner with a leading private organisation renowned for its exceptional reputation in customer centricity and commitment to growth. With a rich history of designing, manufacturing, and distributing cutting-edge technology and equipment, this business has established itself as a trusted partner to major...
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Melbourne, Victoria, Australia CPA Australia Ltd Full timeAbout the Role:As the Head of Program Delivery, you will be responsible for overseeing the delivery of professional accounting education offerings for those seeking a career in accounting and business. You will leverage your knowledge of best educational practices to support the development of high-quality candidate feedback loops, candidate progression and...
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Melbourne, Victoria, Australia CPA Australia Ltd Full timeAbout the Role:As the Head of Program Delivery, you will be responsible for overseeing the delivery of professional accounting education offerings for those seeking a career in accounting and business. You will leverage your knowledge of best educational practices to support the development of high-quality candidate feedback loops, candidate progression and...
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Head of Service
3 weeks ago
Melbourne, Victoria, Australia Michael Page Full timeJob Title: Head of ServiceWe are seeking an experienced and skilled Head of Service to join our team at Michael Page. As a key member of our organization, you will be responsible for leading and managing our service operations to ensure exceptional customer satisfaction and business growth.About the RoleThe successful candidate will have a strong background...
