Head of Service

3 weeks ago

Melbourne, Victoria, Australia Michael Page Full time
Job Title: Head of Service

We are seeking an experienced and skilled Head of Service to join our team at Michael Page. As a key member of our organization, you will be responsible for leading and managing our service operations to ensure exceptional customer satisfaction and business growth.

About the Role

The successful candidate will have a strong background in service management, with a proven track record of delivering high-quality services and driving business results. You will be responsible for developing and implementing strategies to improve service efficiency, quality, and customer satisfaction. Additionally, you will lead a team of service professionals, providing guidance, coaching, and mentoring to ensure they have the skills and knowledge needed to excel in their roles.

Key Responsibilities
  • Develop and implement service strategies to improve efficiency, quality, and customer satisfaction.
  • Lead and manage a team of service professionals, providing guidance, coaching, and mentoring.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Develop and implement process improvements to enhance service delivery.
  • Ensure compliance with regulatory requirements and industry standards.
Requirements
  • Minimum 5-7 years of experience in service management.
  • Tertiary qualifications in service management, engineering, or equivalent.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for service excellence, we encourage you to apply for this exciting opportunity.

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