Head of Service Qualification and Delivery Specialist

2 months ago


Melbourne, Victoria, Australia Michael Page Full time
About the Role

We are seeking a highly experienced Head of Service Qualification and Delivery to join our team at Michael Page. As a key member of our organization, you will be responsible for leading the development and implementation of our service strategy, objectives, policies, and operational plans.

Key Responsibilities
  • Service Request Review and Prioritization: Review service requests to determine their nature and scope, identifying unique requirements and implications.
  • Service Delivery Management: Manage the delivery of service engagements, monitoring progress and compliance with timelines and objectives.
  • Service Taxonomy Framework Maintenance: Support the review of services and maintain the taxonomy framework.
  • Strategic Planning and Implementation: Support the development and implementation of the unit's strategy, objectives, policies, and operational plans.
Requirements
  • Education: Bachelor's degree in Business Administration or a related field.
  • Certifications: Professional certifications in project management, service delivery, or related areas.
  • Experience: Extensive experience in service delivery within complex organisational settings such as a large holding group, or a shared services function.
  • Skills: Strong analytical and decision-making skills for effective service qualification and prioritisation, expertise in project management and service delivery methodologies, and proficiency in Arabic is highly advantageous.
What We Offer

As a Head of Service Qualification and Delivery at Michael Page, you will have the opportunity to shape the future of government services in Abu Dhabi and work with a top-tier entity in a dynamic and exciting business environment.



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