Optical Services Coordinator

1 month ago


Kew, Victoria, Australia Justified Talent Pty Ltd Full time

Are you passionate about delivering exceptional customer experiences? Do you have a flair for style and a keen eye for detail? We're seeking an experienced Optical Services Coordinator to join our team at Quinn & Co. Eyecare.

Company Overview:

We're a leading optometry practice dedicated to providing comprehensive eye health services and high-quality eyewear to our valued patients. Our friendly and professional team is committed to creating a positive and comfortable environment for both staff and patients.

About the Role:

  • You'll be the first point of contact for our patients, greeting them with a smile and ensuring their needs are met.
  • You'll assist patients in selecting appropriate frames and sunglasses, considering their visual needs, prescription requirements, and personal style preferences.
  • You'll provide professional advice and recommendations on lens options to optimise vision and enhance the overall eyewear experience.
  • You'll collaborate effectively with our optometrists, support staff, and other team members to ensure seamless patient care and satisfaction.

Requirements:

  • Previous optical experience is essential.
  • Previous experience as a receptionist or customer service/retail assistant is ideal but not essential.
  • A commitment to providing exceptional customer service and maintaining a positive and friendly demeanour.
  • Outstanding interpersonal skills and the ability to communicate effectively and empathetically with patients of all ages and backgrounds.
  • Strong attention to detail and organisational skills, with the ability to manage multiple tasks and prioritise effectively.
  • Enjoys the challenge of working in a fast-paced environment and is able to remain calm under pressure.
  • Demonstrates a growth mindset and a willingness to learn and develop new skills.
  • Good computer skills including familiarity with Microsoft Word and Excel.

What We Offer:

Join our team and enjoy a competitive salary of $55,000 - $65,000 per annum (pro rata for part-time) based on experience. You'll also have the opportunity to grow your skills and career in a dynamic and supportive work environment.

We value diversity and are an equal opportunity employer. All candidates will be contacted and notified of the outcome of their application.



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