Technical Customer Support Specialist

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $87,746 - $94,054

Join us in shaping the future of land development through innovation and sustainability. Our diverse portfolio includes iconic projects that showcase our expertise.

Our commitment to innovation and net-zero emissions by 2025 is just one aspect of our vision for a better tomorrow. As part of our team, you'll play a key role in ensuring seamless deployment and maintenance of IT systems for our staff and contractors.

We're looking for someone with exceptional customer service skills to join our front-line support team. Your primary responsibilities will include:

  • Responding to incidents and service requests using our ICT infrastructure and information systems
  • Recording incident details, monitoring progress, and providing accurate information to stakeholders
  • Providing first and second-line incident management for users and desktop SOE issues
  • Adhering to user onboarding and offboarding processes for efficient advice
  • Maintaining the register of applicable ICT assets, facilitating reports for ICT management and the Finance team

Additional responsibilities may include designing, developing, deploying, and maintaining desktop SOEs as well as evaluating hardware or software upgrades. You'll also assist business users with audio/visual equipment and collaboration software, including Microsoft Teams. To succeed in this role, you'll need to develop, refine, and document knowledge, processes, and procedures related to these items.

To be considered for this position, you should possess the following skills and qualifications:

  • Proficiency in resolving non-technical issues, prioritizing service requests, and communicating effectively
  • A strong understanding of Windows operating systems, desktop software/hardware, and SOE deployments
  • The ability to work autonomously and collaboratively, demonstrating high-level customer service skills
  • Extensive knowledge and skills in operating and controlling IT infrastructure
  • Proven expertise in managing customer service functions and processing timely responses to incidents

Experience in an organisation with values similar to ours is highly desirable. If you're passionate about delivering excellent customer service and working collaboratively as part of a dynamic team, we encourage you to apply.

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeFieldSupport Full time $70,000 - $95,000

    Job Title: Technical Support SpecialistOverview:">This role is ideal for individuals who enjoy working in dynamic environments and have a passion for providing top-notch support. As a Technical Support Specialist, you will be the frontline hero, ensuring customers get the best out of our equipment and services.",

  • Technical Support Specialist

    1 week ago

    Perth, Western Australia beBeeTechnical Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.About the Role:This...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeService Full time $80,000 - $120,000

    Technical Support SpecialistThis role is ideal for a motivated individual with strong technical skills and excellent communication abilities.Key Responsibilities:Provide on-site support to customers across Western Australia and the Northern Territory.Troubleshoot issues, commission projects, conduct maintenance inspections, and ensure smooth equipment...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeSupport Full time $90,000 - $120,000

    Technical Support SpecialistThe role involves dealing with a wide range of technical issues and user requests, varying in complexity from simple password resets to intricate software or hardware problems.The specialist must have the ability to handle diverse issues and possess technical knowledge to diagnose and resolve problems...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeSupport Part time $45 - $75

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service by providing technical assistance and support to customers via phone, email, and in-person.Your Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Specialist Support Coordinator

    2 weeks ago

    Perth, Western Australia Ark Support Coordination Full time $104,000 - $130,878 per year

    Company DescriptionArk Support Coordination is a social work-based organization focusing on supporting individuals with disabilities within the NDIS framework. The team has extensive experience in providing support to those with complex support needs, including those facing challenges such as justice system involvement, hospital discharges, child protection,...

  • Technical Support Specialist

    1 week ago

    Perth, Western Australia beBeeSupport Full time $50,000 - $78,000

    Seeking a dedicated professional to provide exceptional technical support as an IT Support Specialist.The ideal candidate will be responsible for delivering first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.Main Responsibilities:Provide timely and effective resolution to customer...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeSupport Full time $48,000 - $72,000

    Job Title: Technical Support SpecialistJob Overview:This is an exciting opportunity to join our technical support team as a Software Support Specialist. You will be responsible for providing timely and effective software support to our clients, ensuring their issues are resolved efficiently.Key Responsibilities:Log and classify support calls via internal...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeTechnical Full time $55,000 - $80,000

    Technical Support SpecialistAs a key member of our technical support team, you will provide exceptional service to our customers and colleagues across Australia. You will be responsible for troubleshooting technical issues, providing timely and effective support, and minimizing disruptions.Job Description:Provide first and second-level technical support to...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia beBeeSupport Full time $76,000 - $86,000

    ICT Support SpecialistThe King David School seeks a highly skilled and experienced ICT Support Specialist to provide exceptional technical support services to staff and students across all campuses.This is a full-time position commencing as soon as possible. As an ICT Support Specialist, you will play a vital role in ensuring the smooth operation of our...