Technical Support Specialist

2 weeks ago


Perth, Western Australia beBeeSupport Full time $48,000 - $72,000
Job Title: Technical Support Specialist

Job Overview:

This is an exciting opportunity to join our technical support team as a Software Support Specialist. You will be responsible for providing timely and effective software support to our clients, ensuring their issues are resolved efficiently.

Key Responsibilities:

  • Log and classify support calls via internal systems.
  • Replicate issues to facilitate troubleshooting.
  • Liaise with customers to implement fixes and provide solutions.
  • Monitor the support dashboard to escalate issues promptly.
  • Contribute to process improvements in collaboration with Team Lead, Customer Services Manager, and Account Managers.

Essential Qualifications:

A minimum of Grade 12 education, complemented by 1-2 years of experience in software support.

Additional Requirements:

  • Relevant IT qualification.
  • Familiarity with QlikView and/or web-based software.
  • Knowledge of IsoMetrix and/or integrated risk management systems.

Personal Attributes:

  • Excellent communication skills.
  • Strong problem-solving abilities.
  • Team player mindset.

The Core Values that guide our work include:

  • Own It
  • Do the right thing
  • Embrace Ideas
  • Win together
  • Think Beyond


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