Technical Support Specialist

1 week ago


Perth, Western Australia beBeeSupport Full time $50,000 - $78,000

Seeking a dedicated professional to provide exceptional technical support as an IT Support Specialist.

The ideal candidate will be responsible for delivering first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

Main Responsibilities:

  • Provide timely and effective resolution to customer tickets.
  • Troubleshoot or escalate issues as needed, communicating clearly and proactively until the issue is resolved.

Required Skills and Qualifications:

  • Excellent customer service skills
  • Passion for helping others and thirst for knowledge
  • Technology enthusiast with strong analytical and problem-solving skills
  • Ability to communicate technical information in an easy-to-understand manner

Benefits:

  • Hybrid working arrangement with team anchor days for collaboration
  • Ongoing training and development opportunities for growth and career progression
  • Choice of IT equipment to maximize success and access to cost-effective technology for personal needs


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