Complaints Management Strategic Leader
15 hours ago
The Department of Health seeks a strategic and values-driven Manager to lead the Statewide Complaints Management Oversight Unit. This critical role involves leading a small team responsible for ensuring complaints are handled in a timely, efficient, and trauma-informed manner, while identifying systemic issues, improving processes, and providing strategic advice to senior leadership.
- Assessing complaints received to determine their status and potential conflict of interests in investigating and responding to the complaint.
- Working with complainants to identify key concerns and possible outcomes using a trauma-informed lens in all interactions.
- Collaborating with internal and external stakeholders to ensure consistency and accountability in complaints processes.
This is a unique opportunity to shape a fairer, more responsive health system through high-level strategic oversight and compassionate leadership.
About the Team:You will be joining a small, supportive, and purpose-driven team committed to improving how complaints and concerns are managed across the entire health system.
Key Responsibilities:- Developing strategies to manage complaints effectively.
- Providing expert advice to senior leaders on complaint handling.
- Leading a team to drive change and improvement in complaints management.
This position requires a leader who can inspire and motivate their team to achieve exceptional results.
What We Offer:- A dynamic work environment that fosters collaboration and innovation.
- The opportunity to make a meaningful impact on the health system.
- A competitive salary package and employee benefits.
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Hobart, Tasmania, Australia beBeeComplaints Full time $139,470 - $148,863Strategic Leader for Complaints ManagementThis role involves leading a team to oversee complaints management, ensuring efficiency, identifying systemic issues, and providing strategic advice.Key Responsibilities:Assessing complaints to determine status and potential conflicts of interest.Collaborating with complainants to identify key concerns and possible...
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Hobart, Tasmania, Australia beBeeComplaints Full timeManager, Complaints Oversight UnitThe Department of Health seeks a strategic and values-driven Manager to lead the Complaints Oversight Unit.Job DescriptionThe unit provides a centralised point for managing and overseeing complaints across the department. As a key member of the team, you will be responsible for ensuring complaints are handled in a timely,...
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Hobart, Tasmania, Australia Department of Health, Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...
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Hobart, Tasmania, Australia Department of Health, Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...
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