Strategic Leader, Complaints Oversight

3 days ago

Hobart, Tasmania, Australia beBeeComplaints Full time
Manager, Complaints Oversight Unit

The Department of Health seeks a strategic and values-driven Manager to lead the Complaints Oversight Unit.

Job Description

The unit provides a centralised point for managing and overseeing complaints across the department. As a key member of the team, you will be responsible for ensuring complaints are handled in a timely, efficient, and trauma-informed manner.

You will work closely with internal and external stakeholders to ensure consistency and accountability in complaints processes.

This is a unique opportunity to shape a fairer, more responsive health system through high-level strategic oversight and compassionate leadership.

Key Responsibilities
  • Lead the Complaints Oversight Unit team to provide a central point in the department to review, manage and oversee reported and identified concerns and complaints.
  • Assess complaints received to determine their status and to determine any potential conflict of interests in investigating and responding to the complaint.
  • Work with complainants to identify key concerns and possible outcomes with a trauma-informed lens in all interactions.
  • Collaborate with internal and external stakeholders to ensure consistency and accountability in complaints processes.
Required Skills and Qualifications
  • Relevant academic qualifications.
  • Knowledge and experience managing complaints functions in a complex organisation.
Benefits
  • A permanent full-time position.
  • A competitive salary range of $139,470 to $148,863 per annum.
  • Our Employer 12% superannuation contribution.
Eligibility
  • Applicants should note the following criteria are desirable.

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