Team Leader- Case Management Services
2 weeks ago
We are seeking an experienced and passionate Team Leader to join our dynamic team. In this leadership role, you will coordinate and oversee the Home Care Package Program, ensuring the delivery of high-quality, client-centered care. You will work collaboratively with the Case Management team and other key stakeholders to ensure that services are provided effectively, efficiently, and in alignment with the client's goals.
Key Responsibilities:
- Lead and coordinate the Home Care Package Program, working in conjunction with senior management to ensure effective delivery of services.
- Lead the case management model of care, monitoring client outcomes and service effectiveness.
- Monitor package expenditure to ensure services are provided within budget and Home Care Package guidelines
- Contribute to marketing efforts to drive growth in Home Care Packages.
- Identify and implement service improvements to enhance care quality and competitiveness.
- Build and maintain relationships with key stakeholders, including government agencies, healthcare providers, and community organisations
- Ensure compliance with data collection requirements and funding targets.
- Actively manage compliments, complaints, and feedback, striving for continuous improvement
Requirements:
- Minimum of 3 years' experience in aged care, home care, or a related discipline.
- Sound knowledge of the Home Care and/or Aged Care industry, including the Aged Care Quality Code of Conduct, Aged Care Standards, and accreditation processes.
- Strong communication skills with the ability to build rapport with internal and external stakeholders
- Experience in budgeting and fund management related to Home Care Packages
- Willingness to travel both intra and interstate
- Availability to participate in after-hours on-call duties
Benefits:
- Enhanced Quality of Care: A Team Leader ensures high standards of care are maintained by guiding and mentoring care staff, ensuring personalized attention to each client's needs and preferences.
- Leadership and Support for Caregivers: The Team Leader provides hands-on support to caregivers, offering guidance, advice, and problem-solving strategies to improve performance and build confidence in the team.
- Improved Client Satisfaction: A strong leader fosters a caring, compassionate environment, which directly contributes to higher levels of client satisfaction and trust in the services provided.
- Problem Resolution and Conflict Management: A Team Leader is equipped to address any challenges or conflicts that may arise between clients, caregivers, or families, ensuring that issues are resolved promptly and professionally.
- Increased Team Morale and Retention: Strong leadership creates a positive and supportive work environment, which helps to boost team morale, reduce turnover, and attract high-quality talent to the home care team.
- Personal Growth and Career Progression: Team Leaders are offered opportunities to develop their leadership and management skills, with potential for further career progression within the organization.
- Salary Packaging: Enjoy the added benefit of salary packaging, allowing you to make the most of your earnings by accessing tax-effective benefits, including items like mortgage payments, rent, and more, improving your financial flexibility and well-being.
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