
Operational Service Delivery Specialist
1 day ago
We are seeking a proactive and commercially savvy service delivery professional to join our customer success team.
The ideal candidate will play a pivotal role in managing service delivery across a portfolio of clients, coordinating BAU support, overseeing projects and work orders, and ensuring service agreements deliver value.
- Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction
- Manage work orders, project coordination, and contracts
- Facilitate regular client meetings and maintain effective communication strategies
- Oversee incident management, SLA compliance, and reporting activities
- Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
- Identify opportunities for upsells, renewals, and service enhancements
- Demonstrated experience in managing professional services delivery across multiple clients
- Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
- Skilled in stakeholder engagement, issue resolution, and continuous improvement
- Tertiary qualification in Business, Technology, or a related field
- Certifications in ITIL, PMP, or Agile (preferred)
- Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project)
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