Customer Service Representative
5 days ago
Job Summary
We are seeking a highly motivated and energetic individual to join our team as a Service Support Officer. As a key member of our national team, you will be responsible for providing exceptional customer service and support to our clients across Australia.
Key Responsibilities
- Coordinate between service technicians, administration staff, customers, and clients to ensure seamless service delivery.
- Process customer requests for service effectively and follow up as required.
- Administer client service and order information into our computerized system and generate reports.
- Act as the primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.
Requirements
- Excellent phone manner, written, and verbal communication skills.
- Excellent customer service skills and customer follow-up procedures.
- Methodical worker with great attention to detail.
- Experience with computerized systems.
- Proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications, with Excel being essential.
- Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment.
About Us
Richard Jay is a wholly owned Australian company with a genuine national footprint. We are a second-generation family company that understands the importance of our people being our No. 1 asset. We offer a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals.
What We Offer
- A collaborative culture with a focus on mentorship and career progression.
- A comprehensive in-house training program.
- An attractive incentive program.
- A chance to work with a successful team and make a real difference.
How to Apply
If you are a highly motivated and energetic person with previous customer service experience, wanting to be part of a successful team and make a real difference, then we would be delighted to hear from you.
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