Customer Service Representative

7 days ago


Acacia Ridge, Queensland, Australia Richard Jay Full time

Are you looking for a challenging role that combines customer service and administrative skills?

  • As a Service Support Officer, you will be responsible for providing exceptional customer care and ensuring timely resolution of customer inquiries.
  • You will work closely with our service technicians, administration staff, and customers to maintain a high level of coordination and ensure seamless service delivery.
  • Administration of client service and order information into our computerised system, as well as generating reports, will be a key part of your role.
  • You will be the primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.

Founded in 1969, Richard Jay is a family-owned business providing laundry, warewashing, and chemical dispensing solutions for hospitality, healthcare, government, and community operations of all sizes.

We are seeking a highly motivated and energetic person with previous customer service experience to join our team. The ideal candidate will have excellent communication and customer service skills, with a focus on time management and problem-solving.

Responsibilities include:

  • Maintaining a high level of coordination between service technicians, administration staff, customers, and clients.
  • Processing customer requests for service effectively in a timely manner and following up as required.
  • Administration of client service and order information into our computerised system, as well as generating reports.
  • Being a primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.

Requirements include:

  • Excellent phone manner, written, and verbal communication skills.
  • Excellent customer service skills and customer follow-up procedures.
  • Methodical worker with great attention to detail.
  • Experience with computerised systems.
  • Proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude.
  • Proficient in Microsoft Office Applications, with Excel being essential.
  • Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment.

As a second-generation family company, we understand that our people are our No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals.

Richard Jay is a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and warewashing industry. With offices and warehouses in every state, we alone are equipped to meet our client's delivery and servicing needs locally and immediately.



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