Serviceplus Centre Lead
5 days ago
The primary purpose of this role is to provide day-to-day oversight and management of our front-facing service operating model.
The objective is to provide a service excellence model for front-facing education opportunities, conduct transactions, and provide the service that is in line with the fund's values and brand drivers.
This role will also manage and service our members, employers, and other relevant parties.
About YouYou're a dynamic leader who understands customer service management and is committed to delivering excellent experiences.
You're adept at developing strategies that align with our values and guiding teams through challenges.
You foster a supportive work environment and genuinely care about making a positive impact on our members and stakeholders.
Key Responsibilities- Managing the Adelaide Service Plus Centre
- Developing the team and ensuring that we are servicing in-line with the funds service and operating model
- Ensuring that the team is offering an exceptional level of customer service in-line with the funds values and brand proposition
- Managing escalations and understanding opportunities for improvements and changes
- Representing the face-to-face servicing strategy for Hostplus
- Providing development, training, strong support, and leadership
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future.
We value diversity of thought and have an open and flexible workplace.
Some industry-leading benefits we offer include:
- 15% superannuation
- Access to subsidised financial advice
- Salary packaging
- Flexible work arrangements
- Excellent EBA-based conditions, including generous, flexible leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown
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ServicePlus Centre Lead
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Adelaide, South Australia Hostplus Pty Full timeAbout the RoleThe ServicePlus Centre Lead will be responsible for providing day-to-day oversight and management of our front-facing service operating model. This includes developing strategies that align with our values and guiding teams through challenges to deliver exceptional customer experiences.About YouWe're looking for a dynamic leader who understands...
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Serviceplus Centre Lead
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