Customer Service Representative

1 month ago


North Ryde, New South Wales, Australia Miller Leith Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Miller Leith in Germany, supporting the ANZ region with innovative water filtration solutions. This is a fantastic opportunity for an emerging professional with a passion for delivering exceptional customer experiences.

About the Company:

Miller Leith is a global leader in water filtration solutions, offering a diverse range of products across Australia and New Zealand. Our client prioritises first-class customer service backed by decades of expertise, ensuring superior water quality through proprietary filtration technology.

The Role:

  1. You will be addressing customer inquiries and maintaining accurate CRM records, providing timely and effective resolutions to their issues.
  2. You will manage system interface issues and oversee product returns, collaborating closely with cross-functional teams to ensure seamless operations.
  3. You will handle the entire order process, including communicating changes to purchase orders, and coordinating with a 3PL warehouse to meet service level agreements (SLAs).
  4. You will engage actively with customers and consumers via phone in a fast-paced environment, utilising your critical thinking skills to solve problems and adapt to changing circumstances.
  5. You will work independently, prioritise tasks effectively, and think quickly to resolve issues, using intermediate Excel skills to analyse data and drive business outcomes.

Skills & Qualifications:

  • A strong background in customer service with excellent communication and interpersonal skills.
  • Dynamic and adaptable, with experience in order fulfillment and 3PL operations.
  • Intermediate Excel skills, including basic formulas, formatting, filtering, and analytics.

Benefits:

  • Free parking on site.
  • A hybrid working model that supports work-life balance.
  • Opportunities for career progression and professional growth.

We offer a competitive salary package estimated at around €45,000 per annum, commensurate with experience and qualifications. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, please don't hesitate to contact us.



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