Front Office Manager
4 weeks ago
At Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Front Office Manager, you'll play a vital role in ensuring our hotels exceed our customers' expectations.
Key Responsibilities:
- Lead the Front Office team to achieve exceptional customer service and operational excellence.
- Supervise reservations, guest arrivals, and departures, ensuring seamless check-in and check-out processes.
- Utilize our Front Office system to optimize efficiency and accuracy, producing timely and informative reports.
- Liaise with Maintenance to ensure prompt completion of guest requests and maintenance tasks.
- Oversee night audit functions, ensuring accuracy and attention to detail while maintaining a customer-centric approach.
- Prepare and analyze Front Office reports, highlighting key performance indicators and areas for improvement.
- Collaborate with Housekeeping and Maintenance to maintain high room cleanliness standards and public area presentation.
- Ensure compliance with WHS and Compliance procedures and policies.
What We Offer:
- Competitive salary and benefits package.
- Professional development opportunities and training.
- Discounted hotel stays across Australia, Fiji, and New Zealand.
Requirements:
- Proven experience as a Front Office Manager or similar role in a hotel environment.
- Self-motivated and passionate about delivering exceptional customer experiences.
- Strong leadership and supervisory skills, with experience in training and motivating staff.
- Excellent communication and time management skills, with a focus on conflict resolution and complaint handling.
- Ability to work independently and as part of a team, with flexibility to work rotating shifts, including weekends and public holidays.
About Us:
At Travel + Leisure Co., we're committed to delivering exceptional experiences for our guests. Our inclusive environment values excellence, teamwork, and fun. We're always looking ahead to what's next and how we can strengthen our business and its neighboring communities. Join our global team and build a career where memories start with you.
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