Front Office Specialist

1 week ago

Melbourne, Victoria, Australia beBeeProfessional Full time $55,000 - $58,500

Job Title: Front Office Specialist

Hotel Professional Opportunity

This is an exciting opportunity for a hospitality professional to join our team at a 4.5 star hotel in Melbourne.

The successful candidate will be responsible for supporting the front office manager with the finer details of hotel operations, ensuring a smooth and flawless day-to-day experience for guests.

You will have a focus on managing the inbound end-to-end process for all hotel inquiries, with a specific emphasis on the wedding market. To succeed in this role, you will need excellent knowledge of the hotel's products, packages, and capacities.

Main Duties:

  • Managing the check-in and check-out process
  • Answering phone calls and handling online bookings
  • Coordinating Hotel reservations and Restaurant Reservations
  • Handling gift vouchers and general guest enquiries

Additionally, you will be responsible for maintaining accurate records and reports, as well as performing daily checklists.

Requirements:

  • Previous front office experience in a hotel
  • Excellent organisation and time management skills
  • A happy and personable disposition with a solutions-focused attitude
  • Exceptional communication skills dealing with a variety of backgrounds and cultures
  • A head for numbers with financial analysis skills
  • Preferably experience using Opera or RMS property management systems

Benefits:

This is a fantastic opportunity to work in a dynamic and supportive environment, with a leadership team that encourages innovation and growth.

You will enjoy a Monday to Friday, days-only role, with a competitive salary package including superannuation and incentives.

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