Front Office Operations Specialist
3 days ago
We are seeking a highly skilled and experienced Assistant Front Office Manager to support the day-to-day operations of our front office. As a key member of our team, you will work closely with the Operations Manager to ensure a seamless and exceptional guest experience.
Key Responsibilities:- Support scheduling, team development, and performance evaluations
- Oversee and manage front office financial procedures
- Collaborate with other departments for seamless service delivery
- Monitor room occupancy and forecasts; adjust staffing rosters to optimize labour costs
- Respond promptly to guest enquiries and complaints
- Assist in training, onboarding, and performance reviews for front office staff
- Prepare and review daily operational and financial reports
To be successful as an Assistant Front Office Manager, you will need:
- Minimum 2–3 years of experience in front office operations, preferably in a supervisory role
- Strong leadership and organizational skills, including experience with team scheduling and occupancy forecasting
- Excellent communication and interpersonal abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Hold a valid Responsible Service of Alcohol certificate and valid First Aid or willingness to obtain prior to starting
You will also possess:
- Guest-focused and service-driven mindset
- Detail-oriented with strong problem-solving skills
- Proven ability to lead, coach, and inspire a team
- Professional demeanor with excellent decision-making capabilities
- High attention to detail and accuracy
- Adaptable with strong time management skills
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