Customer Experience Growth Strategist

5 days ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time
About Us

Tyro Payments Limited is a leading provider of innovative payment solutions for Australian businesses. We pride ourselves on our commitment to delivering exceptional customer experiences and fostering a culture of inclusivity and diversity.

Job Overview

We are seeking a highly skilled Customer Marketing Specialist to join our team. In this role, you will be responsible for developing and executing targeted marketing campaigns to engage, retain, and grow our customer base.

Key Responsibilities:
  • Plan and execute multi-channel customer marketing campaigns in collaboration with various teams across the organization.
  • Craft compelling customer communications by distilling product information and value propositions, ensuring alignment with legal and compliance guidelines.
  • Drive retention programs through data-driven insights and targeted strategies.
  • Analyse data to inform campaign strategies, measure impact, and continuously improve results.
  • Report and optimise campaign performance, uncovering opportunities to enhance outcomes and refine strategies.
Requirements:
  • Proficiency with CRM or marketing automation platforms such as Marketo, Salesforce, Braze, or HubSpot.
  • Strong understanding of business or retail banking products, including deposits, payments, and loans.
  • Excellent verbal and written communication skills, with copywriting experience highly regarded.
  • Demonstrated experience in customer or lifecycle marketing, ideally within finance or tech organisations.
  • Proven ability to manage multiple stakeholders, influence at all levels, and work effectively in cross-functional teams.
What We Offer:
  • A competitive salary range of $95,000 - $110,000 per annum, depending on experience.
  • A hybrid working policy that enables flexibility and work-life balance.
  • Learning and career development opportunities.
  • 16 weeks paid primary carers leave.
  • 12 weeks paid secondary carers leave.
  • A weekly team social event, snacks, a selection of craft beer, wine, and non-alcoholic beverages, ping pong, and video games.
  • Mental health and wellness initiatives.
  • Personal finance initiatives.

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