Customer Support Professional

3 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $85,000 - $110,000
Key Roles and Responsibilities
  • Liaise with internal stakeholders and authorities, conducting research to provide accurate responses to client queries.
  • Identify, record, analyse, and verify reported issues, including step-by-step reproduction, and escalate to relevant stakeholders when required.
  • Provide thorough resolutions to clients, explaining reasoning clearly and effectively.
  • Communicate promptly, clearly, and accurately with clients and InfoTrack teams, meeting established customer service expectations.
  • Maintain and meet national client service standards, practices, and KPIs.
  • Assist with major account projects as directed, including international search requests and client ordering.
The Role

You will deliver expert support to national clients for InfoTrack's range of search-related products, including national, international, and Off-the-Plan solutions.

Deliver exceptional customer service through phone and email, leveraging in-depth product knowledge, system expertise, and independent research to resolve client queries efficiently.

About You

A results-driven professional sets ambitious goals for yourself and your team, tracking progress closely and striving for continuous improvement.

Highly organised and strategic, you plan and prioritise work to ensure efficiency and effectiveness.

Skills, Knowledge and Experience:
  • Firsthand experience or qualifications in Legal, Conveyancing, or Searching.
  • Strong track record of providing professional and responsive customer service.
  • Experienced in conducting independent research to inform decisions and support outcomes.
  • Proven ability to achieve targeted outcomes and meet increasing work challenges.
  • Skilled at handling tasks requiring high accuracy and thoroughness.
  • Committed to ongoing professional development, quickly acquiring new knowledge and skills as needed.
  • Experienced in managing multiple tasks or projects simultaneously, adapting to changing priorities.
  • Motivated by meeting and exceeding work challenges, delivering measurable results.
The Rewards and Culture

Our culture recognises the contributions of our people and rewards them for their impact.

We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office.

We care about our people's well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

  • Business Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Miele Professional Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Miele ProfessionalOperations Manager at Miele Professional AustraliaThe ideology of"Immer Besser"(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the...

  • Customer Support Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $80,000

    Customer Support Specialist RoleAbout the PositionWe are seeking a skilled customer support specialist to deliver exceptional service and resolve customer inquiries in a timely and professional manner.The ideal candidate will possess excellent communication skills, be able to work under pressure, and have a passion for delivering outstanding customer...

  • Customer Support Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $75,000 - $105,000

    Customer Support ExpertThe Customer Support Expert plays a critical role in delivering exceptional customer experience by providing empathetic and personalized support to clients facing challenging situations.This position requires providing high-quality customer service with compassion, patience, and a deep understanding of customers' needs.Responsibilities...

  • Customer Support Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $100,000

    We have an exciting opportunity for a Customer Support Professional to join our team in Melbourne.This role is ideal for those interested in learning about the financial services industry and gaining exposure to great opportunities for career growth and development.As a key member of our Service Delivery Team, you will be responsible for delivering...

  • Dedicated Customer Support Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $80,000 - $100,000

    Job OpportunityThe role of a Graduate Client Services Officer involves providing exceptional support to clients and business partners.Responsibilities include responding to customer inquiries, adhering to shift schedules, and producing customer correspondence within agreed service levels.Additional duties include resolving customer complaints, participating...

  • Customer Service and Support Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $80,000 - $100,000

    Job OpportunityWe are seeking a professional to provide exceptional customer service and support.Key Responsibilities:Deliver high-level customer support to clients.Contribute to administrative tasks, including data management and record-keeping.About the Role:This is an exciting opportunity to work in a dynamic environment. As a key member of our team, you...

  • Professional Customer Support Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

    Job Opportunity:">We are seeking a customer-focused professional to join our organization as a Customer Service Specialist.This role is perfect for someone who enjoys assisting clients and providing excellent service.">In this position, you will be responsible for offering first-line support to our customers, ensuring their needs are met efficiently and...

  • SaaS Professional Customer Support Leader

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $126,000

    Job Opportunity:We're seeking a seasoned SaaS professional to join our team as a Customer Support Manager.Key Responsibilities:Provide exceptional customer support service, ensuring timely resolution of queries and issues.Lead a team of support analysts, guiding them on priorities, objectives, and goals.Manage critical incidents, owning the process from...

  • High-Level Customer Support Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $55,000 - $70,000

    A highly sought-after role has become available in our organisation. As a Customer Support and Administration Officer you will play a vital part in delivering exceptional customer service to our valued members.Job Description:This exciting opportunity is ideal for an individual with strong communication skills and the ability to provide high-level support to...

  • Customer Service Professional

    4 days ago

    Melbourne, Victoria, Australia beBeeService Full time $60,000 - $70,000

    Customer Service AdvocateWe are seeking a proactive customer service professional to join our specialist packaging company. This is an excellent opportunity for someone who is enthusiastic about delivering outstanding customer experiences and enjoys working in a busy, team-driven environment.The successful candidate will be the first point of contact for...