Customer Service Professional

1 day ago

Melbourne, Victoria, Australia beBeeService Full time $60,000 - $70,000

Customer Service Advocate

We are seeking a proactive customer service professional to join our specialist packaging company. This is an excellent opportunity for someone who is enthusiastic about delivering outstanding customer experiences and enjoys working in a busy, team-driven environment.

The successful candidate will be the first point of contact for customers across Australia, handling phone and email enquiries, processing orders, and ensuring a high standard of service delivery.

Key Responsibilities:

  • Process customer orders and returns using Esker and SAP.
  • Respond to enquiries and resolve customer issues promptly and professionally.
  • Maintain accurate customer data and support the sales process.
  • Coordinate consignment stock and assist with weekend delivery arrangements.
  • Support continuous improvement initiatives across customer service.
  • Work collaboratively across departments to meet quality and delivery standards.

About You:

To succeed in this role, you will need:

  • A proactive, solutions-focused mindset and a genuine commitment to delivering excellent service.
  • Experience in a customer service or call centre role, ideally within FMCG or manufacturing.
  • Strong communication and relationship-building skills.
  • High attention to detail and ability to manage competing priorities.
  • Competence using SAP, Microsoft Office, and CRM tools.
  • A qualification in Customer Service, Business, or Supply Chain.

This is an exciting opportunity for someone looking to take the next step in their customer service career with a company that values quality and continuous improvement.

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