SaaS Professional Customer Support Leader

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $126,000
Job Opportunity:

We're seeking a seasoned SaaS professional to join our team as a Customer Support Manager.

Key Responsibilities:
  • Provide exceptional customer support service, ensuring timely resolution of queries and issues.
  • Lead a team of support analysts, guiding them on priorities, objectives, and goals.
  • Manage critical incidents, owning the process from escalation to resolution.
  • Collaborate with internal stakeholders, including engineering and development teams.
Main Tasks:
  1. Proactively analyze customer issues, providing actionable insights for improvement.
  2. Maintain relationships with customers, ensuring seamless communication and satisfaction.
  3. Develop and implement strategies to enhance user experience and loyalty.
Requirements:
  • Proven experience in technical customer support, specifically with SaaS applications.
  • Strong understanding of software principles and methodologies.
  • Excellent communication and interpersonal skills.
Benefits:
  • Ongoing training and professional development opportunities.
  • Challenging work environment with opportunities for growth and advancement.
  • Collaborative team culture and competitive salary.

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