Professional Customer Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

Job Opportunity:

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  • We are seeking a customer-focused professional to join our organization as a Customer Service Specialist.
  • This role is perfect for someone who enjoys assisting clients and providing excellent service.
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In this position, you will be responsible for offering first-line support to our customers, ensuring their needs are met efficiently and effectively. You will assist with inquiries related to our products and services, provide product guidance, and respond to customer communications in a timely manner.

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As a subject matter expert on our products, you will also be required to log, track, update, and resolve all service requests from customers in our service management system. Additionally, you will provide proactive and timely progress and status updates to clients and contribute to a positive business relationship with them.

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Key Responsibilities:

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  • Assist customers with questions about our products and services
  • Provide product guidance
  • Respond to customer communications, including phone calls, emails, and web forms
  • Liaise with product teams to provide customer feedback for improvements
  • Log, track, update, and resolve all service requests from customers
  • Provide proactive and timely progress and status updates to clients
  • Act as a subject matter expert on our products
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Requirements:

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  • Minimum 2 years of experience in a customer service role within a technology company
  • Strong focus on customer service
  • Attention to detail
  • High standard of written and communication skills
  • Passionate about exceeding personal and team goals
  • Ability to work with minimal direct supervision
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What We Offer:

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  • Flexible Work Arrangements: A flexible working environment that allows employees to balance work and personal life
  • Career Development and Growth: Opportunities for skill development, leadership growth, and career advancement
  • Industry Competitive Benefits: Comprehensive benefit plans, including health insurance, retirement savings, and more
  • Culture: A globally recognized, award-winning reputation for inclusion, diversity, and belonging
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About Our Organization:

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We empower professionals across various industries with the data, insights, and solutions needed to make informed decisions and drive success.

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Equal Employment Opportunity Employer:

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We are proud to be an equal employment opportunity employer, providing a drug-free workplace. We make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.

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