
Service Excellence Manager
2 days ago
We are a dynamic collective of individuals dedicated to enhancing lives and promoting well-being, with a focus on disability support and ageing services.
Our commitment is to create an inclusive environment where diversity is valued and respected.
We foster a culture of innovation, empowerment, and continuous growth, enabling our team members to thrive and make a meaningful impact.
If you are passionate about delivering high-quality service and making a difference in the lives of others, this opportunity may be for you.
Key Responsibilities:
- Service Delivery Coordination: Oversee daily operations and delivery of home and daily living supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults.
- Staff Leadership and Development: Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
- Client Support Planning: Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.
- Compliance and Quality Assurance: Maintain adherence to all relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
- Continuous Improvement: Actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency.
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