Service Excellence Specialist
3 days ago
We are seeking a Service Excellence Specialist to join our Personal Investor business team. This role will be responsible for delivering exceptional client service and support.
Job Description:This is an exciting opportunity to work with a dynamic team, delivering high-quality service to clients. The successful candidate will have excellent communication skills, a strong analytical mind, and the ability to function in a fast-paced environment.
Key Responsibilities:- Provide exceptional client service, responding to requests for information and resolving complex issues.
- Develop and maintain proficient knowledge of our products and services.
- Work collaboratively with other teams to achieve business objectives.
- Minimum of 2+ years related work experience in the Finance Services industry.
- Experience in client services, preferably in a contact center environment required.
- Demonstrated client-first mentality, ensuring outcomes are met to deliver top-tier service to all clients.
- Strong analytical capabilities, research, and time management skills.
At our organization, we value continuous learning and growth. We offer a hybrid working model that balances flexibility with collaboration and connection. Our mission-driven culture supports long-term client outcomes and enriches the employee experience.
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