IT Service Excellence Leader

19 hours ago

Melbourne, Victoria, Australia beBeeService Full time $101,951 - $110,279

Are you a strategic IT leader looking for a challenging role where you can utilize your expertise to drive service excellence and innovation? This position offers the perfect opportunity to join a forward-thinking Institute and make a significant impact on child health research.

Key Responsibilities:

  • Develop and implement IT Service Management strategies that align with the Institute's goals and objectives.
  • Collaborate with cross-functional teams to identify and prioritize IT initiatives that drive business value.
  • Lead incident management processes to minimize disruption to business operations and ensure timely resolution of major incidents.
  • Proactively manage problem management activities to identify and resolve recurring issues impacting IT service stability and performance.
  • Manage change control queues to ensure seamless implementation of changes with minimal disruption to business operations.
  • Optimize IT asset utilization and compliance, ensuring accurate tracking and cost reduction opportunities.
What We Offer:
  • Opportunity to work in a dynamic and collaborative environment with a team passionate about making a positive impact on child health research.
  • Professional development and growth opportunities in a rapidly evolving field.
  • A competitive compensation package with benefits including salary packaging, entertainment and novated leases.
  • Generous personal leave days and purchased leave options to maintain a healthy work-life balance.
About Us:

We are a leading Institute committed to transformative child health research. Our team thrives on collaborative problem-solving, driving scientific breakthroughs and fostering a positive working environment valuing diverse backgrounds and experiences.

As a proud supporter of Science Australia Gender Equity (SAGE) and an active member of the Australian Network on Disability, we uphold equal opportunity principles and strive for diverse representation.

Child safety is our top priority, and we take a zero-tolerance approach to all forms of abuse, exploitation, and harm.

Join us in shaping the future of IT service management and contributing to groundbreaking research that makes a real difference in children's lives.

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