Membership Development Manager

4 days ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

We are seeking a highly motivated and results-driven Membership Development Manager to join our team at Next Gen Health & Lifestyle Clubs in Ryde. Reporting directly to the General Manager, you will play a crucial role in driving member retention and customer satisfaction across our 5-star facilities.

With a strong focus on delivering exceptional customer experiences, you will be responsible for managing all aspects of member retention, including membership administration support, debt collection, and maintaining accurate records. Your excellent communication and negotiation skills will enable you to build strong relationships with members, resolving any issues promptly and professionally.

The ideal candidate will have previous experience working in a sales/retention-based role, preferably within the health, fitness, and lifestyle industry. You will possess a passion for delivering outstanding customer service, with a proven track record of meeting targets and KPIs. Additionally, you will have excellent problem-solving skills, the ability to take ownership, and high energy levels.

This is an exciting opportunity to work in a dynamic and supportive environment, collaborating with our Sales Team to drive member growth and retention. If you are a motivated and customer-focused individual who thrives in a fast-paced setting, we encourage you to apply for this challenging and rewarding role.

About the Role

  • Member Retention and Customer Satisfaction: Drive member engagement through proactive communication, issue resolution, and relationship-building
  • Membership Administration Support: Manage member data, process payments, and maintain accurate records
  • Debt Collection: Effectively communicate and resolve debt-related issues with members
  • Team Collaboration: Work closely with the Sales Team to achieve shared goals and objectives

What We Offer

  • A competitive salary range: $60,000 - $80,000 per annum
  • A comprehensive benefits package, including access to our 5-star facilities and ongoing professional development opportunities
  • A dynamic and supportive work environment that fosters collaboration and innovation
  • Flexible working hours, with occasional weekend shifts required

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