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Customer Banking Specialist Relief
1 month ago
We are seeking a highly skilled and customer-focused Customer Banking Specialist Relief to join our team at the Commonwealth Bank of Australia. As a key member of our Retail Bank, you will play a vital role in delivering exceptional customer experiences and providing holistic solutions to our customers.
Key Responsibilities:
- Build strong relationships with customers through meaningful conversations and a deep understanding of their needs.
- Work collaboratively with colleagues to deliver outstanding outcomes for every customer interaction.
- Use in-branch technology and digital banking options to enhance customer experiences.
- Complete Financial Health Checks to assess customers' financial needs and identify opportunities for growth.
- Process applications for personal loans, credit cards, and associated products.
- Proactively engage with customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.
- Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
- Engage with customers through community events and fundraising activities.
- Look out for the safety and wellbeing of your team.
- Use tools to capture customer feedback and drive improvement.
Requirements:
- A passion for delivering exceptional customer experiences and a deep understanding of customer needs.
- The ability to work independently and collaboratively as part of a team.
- Strong communication and interpersonal skills.
- A willingness to learn and adapt to new technologies and processes.
- A commitment to upholding the Bank's values and standards.
About Us:
The Commonwealth Bank of Australia is a leading financial institution with a strong commitment to customer service and community engagement. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your relevant skills and experience.
