Customer Banking Specialist Relief

2 weeks ago


Perth, Western Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Banking Specialist Relief to join our team at the Commonwealth Bank of Australia. As a key member of our Retail Bank, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Build strong relationships with customers through meaningful conversations and identify their financial needs.
  • Work collaboratively with colleagues to deliver outstanding outcomes for every customer interaction.
  • Use in-branch technology and digital banking options to help customers achieve their financial goals.
  • Conduct Financial Health Checks to assess customers' financial positions and identify areas for improvement.
  • Process applications for personal loans, credit cards, and associated products in a timely and accurate manner.
  • Proactively engage with customers to build rapport and invite them to branch appointments or Financial Health Checks.
  • Adhere to the Bank's processes and procedures, including accurate transaction reconciliation and customer feedback management.
  • Participate in community events and fundraising activities to engage with customers and promote the Bank's brand.
Requirements
  • Ability to ask the right questions and find solutions that meet customers' needs.
  • Passion for service excellence and a willingness to work collaboratively with colleagues.
  • Ability to work in a fast-paced, commercial environment while maintaining a customer-centric approach.
  • Genuine passion for delivering exceptional customer experiences and a commitment to doing the right thing.


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