Customer Banking Specialist Relief Professional
2 weeks ago
We are seeking a highly skilled Customer Banking Specialist Relief to join our team at the Commonwealth Bank of Australia. This is a full-time opportunity to work in a dynamic and customer-focused environment.
In this role, you will work collaboratively with your Branch Manager and colleagues to deliver exceptional customer experiences. Your understanding of customer needs and the Bank's offerings will enable you to provide holistic solutions and referrals to specialist team members.
Key Responsibilities- Build strong relationships with customers through meaningful conversations and identify their transactional needs.
- Work with customers to help them use our in-branch technology and digital banking options.
- Complete Financial Health Checks to assess customers' financial needs and identify areas for improvement.
- Process applications for personal loans, credit cards, and associated products.
- Proactively engage with customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.
- Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
- Engage with customers through community events and fundraising activities.
- Look out for the safety and wellbeing of your team.
- Use tools to capture customer feedback and take action to correct any service breaks and drive improvement.
- Able to ask the right questions and find the right solutions to act with integrity and place the customer at the centre of everything.
- Passion for service excellence and ability to work independently while referring customers to specialist team members.
- Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing holistic solutions.
- Genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.
We're committed to supporting our employees in their careers and providing a positive work environment. If you're passionate about delivering exceptional customer experiences and have a genuine passion for the customer, we'd love to hear from you.
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