Front Office Leadership Position

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time

The Sebel Brisbane is situated in the heart of the Brisbane City CBD, close to the Queen Street Mall. The hotel offers well-appointed studio, one- and two-bedroom apartment accommodation, exceptional dining, and great amenities. For meetings, conferences, and corporate banquets for up to 200 guests, The Sebel Brisbane features a versatile range of naturally-lit conference rooms and an adjoining outdoor terrace area coupled with experienced event planning and catering, professional audio-visual systems, and creative themed designs to ensure a standout corporate gathering.

This role involves leading Front Office Operations, including Front Desk and Night Audit. As a key member of the team, you will be responsible for driving performance and ensuring the smooth and efficient running of operations while maintaining a high level of guest service.

Key Responsibilities:

  • Be guest-focused and passionate about team development, Guest loyalty, and have an eye for detail.
  • Ensure the efficient running of Front Office Operations with a high level of guest service always provided.
  • Responsible for shaping a positive culture to support achievement of key financial indicators.
  • Lead by example in all Front Office service areas and shifts, ensuring your team provides a warm, genuine welcome to guests, anticipates their needs, and goes above and beyond to create memorable moments.
  • Have a genuine passion for developing team capabilities, enjoy being guest-facing, and taking the guest experience to the next level.
  • Be deadline-driven and ensure the highest standards within your department.
  • Have full working rights in Australia.
  • Have previous experience as a Front Office Manager or Assistant Front Office Manager/Senior Duty Manager within the hospitality industry.
  • Be financially aware and have a working knowledge of managing P&L performance.
  • Have previous experience working in a large 4-5 Star property.
  • Enjoy working a flexible roster, including shift work, weekends, and public holidays.
  • Lead the team by example with impeccable grooming and presentation.
  • Have a passion for creating exceptional experiences for our guests.
  • Excellent problem-resolution skills along with outstanding communication and active listening skills.
  • Have a sound understanding of Opera property management system or equivalent.
  • Understanding emergency response procedures.
  • Hold a current RSA and First Aid Certificate.
  • Have a working knowledge and understanding of legal compliance, SOP's, WHS, modern award framework, and national employment standards.

What's in it for you?

  • Competitive remuneration package.
  • Access to worldwide benefits through ACCOR.
  • Hotel-specific benefits, such as onsite parking, team-member discounts, and complimentary dry cleaning.
  • Career opportunities across the ACCOR network.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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