Duty Manager

5 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $120,000 - $150,000

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRDs and 17 meeting spaces.

Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

This role reports to the Front Office Manager, with responsibilities including leading the smooth day-to-day shift operation within the Front Office department.

Key Responsibilities Include:

  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
  • Lead by example when attending to guest requests. Be proactive and resourceful.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
  • Provide guidance, support, training and leadership to all employees.
  • Monitor training and offer guidance to employees whilst on shift.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Responsibility for the health and safety of all patrons, guests and staff members.

To Succeed In This Role You Will Need

  • Previous front office experience at a supervisory level.
  • Proven experience in Fidelio or Opera.
  • Proven customer service, communication and personal presentation skills.
  • Ability to work a variety of shifts including weekends, evenings and public holidays.
  • The ability to hold a QLD Responsible Management of Licensed Venues.

  • Duty Manager

    1 week ago

    Brisbane, Queensland, Australia voco Brisbane City Centre Full time $60,000 - $80,000 per year

    Join Our Team as Duty Manager at voco Brisbane City CentreAre you ready to be part of something extraordinary? voco Brisbane City Centre is now open, offering 194 stylish guest rooms, 11 versatile meeting spaces, 2 vibrant Food & Beverage outlets, a fitness suite, and a pool—all designed for a memorable guest experience.At voco, hospitality isn't just a...

  • Duty Manager

    6 days ago

    Brisbane, Queensland, Australia Story Bridge Hotel Full time

    Story Bridge HotelWe are looking for an experienced Duty Manager to join the Story Bridge HotelStory Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the...

  • Duty Manager

    5 days ago

    Brisbane, Queensland, Australia Australia Zoo Full time

    An exciting opportunity has arisen for a Duty Manager to join our Australia Zoo's Food and Beverage teamAustralia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity...

  • Duty Manager

    3 days ago

    Brisbane, Queensland, Australia City Venue Management Pty Ltd Full time

    City Venue Management is currently hiring a Duty Manager to lead our Brisbane based Customer Connect Team. As the Duty Manager you will lead the team around you to ensure an excellent level of customer experience and employee engagement is maintained.**What to expect**:The Customer Connect Team is a small and effective team which are split between offices on...

  • Duty Manager

    7 days ago

    Brisbane, Queensland, Australia Kmart Full time

    **Brighter Futures Start here**As Australia's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access...

  • Duty Manager

    6 days ago

    Brisbane, Queensland, Australia Kmart Full time

    **Brighter Futures Start here**As Australia's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access...

  • Duty Manager

    7 days ago

    Brisbane, Queensland, Australia Evt Australia Full time

    Title: Cinema Duty Manager (Cinema Employee Level 5) Position Overview: Become a part of the Event Cinemas Cairns team at our three locations - Cairns Central, Earlville and Smithfield.About the role Oversee daily operations, uphold operational standards, and pursue best practice Contribute to cultivating a motivated team culture with emphasis on engagement,...

  • Duty Manager

    2 days ago

    Brisbane, Queensland, Australia Spicers Retreats Hotels & Lodges Pty Ltd Full time

    **Duty Manager - Spicers Balfour Hotel**Spicers RetreatsNew Farm, Brisbane QLD, AustraliaFull-time$70,000 per year**The Role**We have an exciting new opportunity at Spicers Balfour Hotel. As our new Duty Manager, you willbe an integral part of delivering the bespoke Spicers Retreats experience to our guests.**About Spicers Balfour Hotel...**Located in a...

  • Duty Manager

    5 days ago

    Brisbane, Queensland, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Bribie Island Aquatic Leisure Centre - Bribie Island 4507**- Great career paths and development with an entrepreneurial organisation- Free facility access- Enjoy a great work / life balance with mornings, evenings and weekend shifts- ** Multiple casual positions available**This is a great opportunity for qualified lifeguards who value water safety and...

  • Duty Manager

    7 days ago

    Brisbane, Queensland, Australia Story Bridge Hotel Full time

    Story Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since 1967 and it continues to go from strength to strength. The Story Bridge Hotel...