Hotel Operations Manager

1 month ago

Sydney, New South Wales, Australia Accor Full time

Overview


We are seeking an experienced Hotel Operations Manager to join our team at Accor.


As a leading hospitality company with over 5,000 properties worldwide, we offer unparalleled opportunities for growth and development.


This role is perfect for those who thrive in fast-paced environments and have a passion for delivering exceptional guest experiences.



Job Summary:

The successful candidate will be responsible for ensuring the smooth operation of our hotel's overnight functions, including managing staff, maintaining high standards of customer service, and adhering to safety and security protocols.



Key Responsibilities:

  • Daily Reconciliation: Effectively manage the daily reconciliation of the hotel's trading, checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the night shift.
  • Guest Services: Provide efficient guest services including check-in/out, request handling and providing hotel information.
  • Cashiering: Settle and maintain guest accounts, ensuring cashiering is accurate.
  • Security: Maintain strict security procedures to ensure guest confidentiality and safety.
  • Professionalism: Maintain the hotels standard of professionalism.
  • Analytical Skills: Be analytical and possess an eye for detail.


Requirements:

  • Night Audit Experience: Relevant Night Audit experience in the hotel industry.
  • Guest Focus: Guest obsessed focus with the ability to flex in a fast-paced and ever-changing environment.
  • Communication Skills: Clear and confident communication skills – both written and verbal.
  • Technical Skills: Knowledge of Microsoft Outlook, Microsoft Office and Opera cloud.


What We Offer:

Accor offers a competitive salary range of $85,000 - $110,000 per annum, depending on experience.


Additionally, you will have the opportunity to work with a passionate team of professionals, develop your skills and knowledge, and contribute to the success of our hotel.


We are committed to diversity and inclusion and welcome applications from talented individuals from diverse backgrounds.

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