Senior Customer Experience Strategist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $70,000 - $80,000
Join a dynamic and innovative team as we seek a Customer Experience Strategist to drive our clients' success. This is an exceptional opportunity for a motivated and results-driven individual to make a real impact in shaping the future of customer experiences.
As a key member of our team, you will be responsible for building strong relationships with our clients, understanding their needs and goals, and identifying opportunities to enhance their experience. You will work closely with our data-geeks (engineers and developers) and product specialists to ensure seamless integration of our technology and provide world-class service. Your expertise will help us deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.
This is a senior-level role that requires a university degree in Business, Marketing, Engineering, or related fields, along with significant digital marketing experience in a customer-oriented position. As an account strategist, you will have a solid understanding of basic web concepts and digital marketing. You must be a self-motivated and savvy tech bug, always seeking solutions and ideas to improve our relationship with our clients.
We are looking for someone who embodies our core ethos: care. Our ideal candidate will be passionate about testing, measuring, and improving outreach and follow-up effectiveness. The ability to work in a fast-paced startup environment is essential, as is a keen eye for detail and excellent project management skills.
We offer many hard and soft skills trainings to help you improve and challenge yourself. You'll have access to a vast range of courses on Udemy's business plan. We also provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
What We Expect From You:
  • A university degree in Business, Marketing, Engineering, or related fields
  • Digital marketing experience in a customer-oriented position
  • Solid oral and written communication abilities
  • Positive and energetic phone skills and exquisite listening skills
  • Ability and flexibility to work in a fast-paced startup environment

Benefits:
  • Many hard and soft skills trainings
  • Access to Udemy's business plan with over 10,000 courses
  • Equal opportunity in a zero-discrimination workplace

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