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Experience Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000
Job Overview

We're transforming the guest experience by fostering a culture of innovation and customer-centricity.

About the Role
  • The Senior Experience Strategist will drive brand consistency across the Member Journey.
  • This involves developing and implementing an experience strategy aligned with our brand positioning and value proposition.

Key Responsibilities:

  • Identify critical experience moments and develop initiatives to enhance loyalty, advocacy, and Customer Lifetime Value.
  • Establish and govern experience standards, principles, and measurement frameworks for brand consistency.
  • Define and monitor key metrics that correlate with commercial outcomes and maintain dashboards for organisational accountability.
  • Collaborate with Insights teams to capture and analyse Member sentiment, translating findings into actionable recommendations.